Reporter Feng Jia
The environment is good, the facilities are complete, and the service is excellent ... Since the special action for the construction of nursing home service quality was launched in Jiangsu Province in 2017, more than 2,500 elderly care institutions in the province have conducted "pull-out" hidden troubles and rectified them, and have "goed" one by one. Promote standardization, compliance and improvement. After three years of unremitting efforts, all major risk hazards in the nursing homes in Jiangsu Province have been cleared, and the service quality of nursing homes has been effectively improved to ensure that every elderly person in the nursing homes can live in peace, peace and comfort.
重大安全隐患全清零 All potential safety hazards in benchmarking are cleared
Happiness in old age is inseparable from a safe environment. For a long time, the security of elderly care institutions has attracted much attention. How to give the elderly a stable happiness? Jiangsu Province is continuously improving the quality of nursing home services and improving the quality of life of the elderly in the search for benchmarks.
Compared with the "Guide to the National Inspection Service for the Quality of Nursing Homes", in particular, 28 indicators concerning the major risks and risks in the operation and service of the nursing homes have been zeroed out.
Contrast with the national standard of “Basic Standards for the Quality of Service of the Aged Care Institutions” —Jiangsu Province has reduced the number of pension institutions to 2,393 from more than 2500, of which 2,357 institutions have met the “Basic Standards of the Quality of Service for the Aged Care Institutions” with a compliance rate of 98.57%.
Implementation of the "Notice on Special Actions for Preventing and Disposing of Illegal Fundraising Risks in the Elderly Service Field"-Jiangsu has carried out special actions for illegal fund raising risk investigations, and has begun a rolling, normalized risk investigation phase from the third quarter.
Implementation of the "Notice on the Implementation of Mutual Inspection and Safety Supervision of Civil Administration Service Institutions in the Province"-the civil service institutions (key elderly care institutions) in Jiangsu Province have reached the bottom of the check and registered 100% of the registration rate, and they have hidden physical safety hazards and fire hazards With effective rectification, the unit's fire safety situation has improved markedly, the source management and daily management long-term mechanisms for production safety have been improved, and the ability of civil service agencies to prevent and control accidents has been significantly improved.
According to the special action requirements for hidden dangers in safe production of the elderly service institutions, the Jiangsu Provincial Department of Civil Affairs conducted four stages: county-level self-examination, city-level spot checks, district and city cross-examination, and provincial department supervision. Investigation and rectification. Supervision teams led by a number of departments have also been set up, and the inspection area has been followed up for several rounds of inspections in a contract form. Civil affairs departments across the province joined emergency, fire protection, health and other departments, and invited third parties such as accounting firms, pension service organizations, and fire engineering companies to jointly conduct inspections and safety education. The Provincial Department of Civil Affairs Old-age Service will also conduct random random checks on the old-age institutions in all counties (cities, districts) of the province together with third-party organizations. For areas where problems are found, the focus is on "looking back" to eliminate "digital" rectification and problem "resurgence."
"The construction of nursing home service quality is an important task that General Secretary Xi Jinping personally deploys and affects the well-being of the elderly. The Jiangsu Provincial Party Committee and the provincial government attach great importance to it, and the provincial government has included special actions in the top ten tasks in 2019. The implementation plan is linked to high-quality development assessments. Civil administration departments at all levels across the province have comprehensively investigated hidden risks, rectified the differences one by one, and innovated methods to improve the quality of services, and continue to enhance the elderly's sense of acquisition, happiness, and security. "Wei Sha Weiwei, deputy director of the Civil Affairs Department of Jiangsu Province, said.
将文本标准变成现实服务 Join forces to advance text standards into reality
Standards and actions, one by one, will come to light on paper. Since the implementation of the special action for the construction of nursing home service quality in Jiangsu Province, each year the Provincial Department of Civil Affairs, the Provincial Health and Health Commission, the Provincial Emergency Management Department, and the Provincial Market Supervision Bureau have jointly issued notices to announce the target tasks and work measures of the special action; all District (municipal) Civil Affairs Bureaus have worked with local public security, health, emergency, firefighting, and market supervision departments to issue special action implementation plans or action plans. A working pattern led by the civil affairs department and coordinated promotion by related departments has been formed. At the provincial level, a provincial joint conference on elderly care services consisting of 33 member units was also established.
This year, the provincial-level finance of Jiangsu arranged a special fund of 880 million yuan for the construction of an annual pension service system, focusing on improving the conditions of rural pension service facilities and equipment, and increasing investment in fire protection, food, and medical facilities. Promote nursing homes to install monitoring equipment in public areas, stairs, and restaurants, and establish a 24-hour real-time monitoring system; carry out hardware renovation of hydrants, automatic sprinkler systems, fire water tanks, and gas alarms in the hospital.
At the same time, on the basis of the project of "three, three energy, six targets" for the elderly care homes in Jiangsu Province, Jiangsu Province has formulated a plan for the improvement and improvement of rural care homes for the elderly. Upgrading all the homes for the elderly not only to give priority to meeting the concentrated care needs of those living in the area who are unable to take care of themselves, but also to provide low-income, low-income families and poor family members who have set up a card, special family planning families, and other elderly people who are living alone A regional elderly care center that provides services such as medical care, rehabilitation, life care, and spiritual comfort.
In 2018, the Suzhou Municipal Government issued the "Implementation Opinions on the Construction of Regional Elderly Care Centers in Suzhou City", which spent three years investing 10 billion yuan to upgrade or rebuild the town (street) nursing homes in accordance with unified standards. Gu Xiaomei, who has mobility problems and suffers from chronic diseases, lived in a nursing home in Guli Town, Changshu City after her wife died. She said: "In the past, the old people's homes could only be raised and could not be treated, and they had to go out to see a doctor if they were sick. Now that this concern is gone, the elderly can be provided at the door, and it is convenient for children to visit."
养老机构实现“质”的提升 Reform and innovation of elderly care institutions to achieve "quality" improvement
In order to earnestly improve the quality of nursing home services, the civil affairs departments across Jiangsu have actively detailed special action plans, innovated the mechanism of the elderly care institutions, and the service level of the province's elderly care institutions has been qualitatively improved.
In 2018, the Nanjing Municipal Party Committee and Municipal Government issued "Several Opinions on Improving the Service Quality of Nursing Homes in Nanjing", which introduced a series of breakthroughs in the provision of nursing beds, supporting the participation of social forces, deepening the integration of medical care and nursing homes, and "appropriate aging" of nursing homes. Policies and measures; and on the basis of 115 indicators of the national nursing home service quality inspection guide, add 21 local and personalized inspection indicators, formulate "standard list, problem list, rectification list, promotion list" to form a closed loop of work and the city's nursing homes A pair of account write-off numbers. According to the latest survey of the "10,000 People Questionnaire" by the Nanjing Academy of Social Sciences' opinion poll center, the satisfaction rate of elderly care services has reached 87%.
In order to overcome the dilemma of the original “one rural and one home” in rural nursing homes, the township government has no time to manage, and the civil affairs department is difficult to manage, Qidong City has withdrawn 24 rural nursing homes, unified planning and construction of 8 rural regional center nursing homes, and build government support. It is a modern rural regional center home for the elderly that is integrated with social foster care, and provides various services such as retirement, entertainment, rehabilitation, and learning. The old people's home was changed from township management to the direct administration of civil affairs. A comprehensive management center for the old people's homes was also set up to guide the daily management of the eight old people's homes. The rules and regulations for the management of laborers in the old people's homes and the measures for purchasing materials for the old people's homes were adopted. Promote unified recipes, unified distribution, and unified accounting mechanisms, establish an inventory information management system, and achieve vertical management, funding security, and standardized management. At present, the eight nursing homes in Qidong City have become “chain homes” with consistent standards. Unified rules, management, and service standards have effectively ensured the service quality of nursing homes.
(Source: China Social News 2019.12.20)